FAQ

We’ve listed all the most commonly asked
questions for your convenience

My Account

  • Upon login, click the Forgot your password? link under the button and enter your email address. A new password will be sent directly to your inbox and you can then log in and change the password in the Password page. If you do not remember which email address you used to open your trading account, please contact Customer Support.
  • Your transaction history together with all the rest of your account activities may be accessed from the trading platform. Simply click the history button to access the information. You may need to use advanced filters to locate historical data.

Banking

  • Depositing funds into your trading account can be made in multiple ways, using major credit cards, e-payments and bank transfers.
  • You can open your trading account without having to deposit. However, in order to start trading and get unlimited access to our education center and professional services, you need to fund your account with a minimum of $500.
  • The minimum withdrawal amount for e-wallets is $50.
  • You are able to withdraw the funds displayed in your trading account balance (minus the initial margin, payouts for open trades, and pending bonuses).
  • Withdrawal processing time takes a maximum of 24 hours.
  • Log in to your UINVESTORS MINE account, go to the trading platform, click on the withdraw funds tab. Enter the desired withdrawal amount (minimum $50) and click Withdraw. Your account manager will then contact you to finalize the transaction and you will receive your funds after approval and processing time.
  • Taxation generally depends on the tax law governing your country of residence. Therefore, UINVESTORS MINE cannot delegate responsibility with its clients and they must tend to their own tax liabilities.

Account verification

  • As a regulated investment broker, we protect our clients from fraud or identity theft. It is for that reason that we require all clients to provide the necessary documentation for account verification purposes. All documentation is treated with 100% confidentiality.

Trading basics

  • The investment amounts are the sums a trader invests in trades. The amounts are not fixed and can vary, according to your trading preferences. These amounts also set the level of pre-determined payout percentages and return on investment.
  • Underlying financial assets are the measured value of the stock, commodity, currency pair or index from which the position is derived. Because of the assets’ lack of ownership, when purchased, the cash value reflects the live market price of the asset it is based upon. Most common assets refer to the following four major markets:
    Stocks (Coca Cola, Barclays PLC, Google Inc., Snapchat, etc.)
    Indices (NASDAQ, DAX30, CAC40, DJIA, etc.)
    Commodities (Gold, Silver, Oil, coffee, etc.)
    Currencies (EUR/USD, GBP/USD, AUD/CHF, etc.)
  • The maximum investment amount varies and is determined by a number of factors, though traders are not restricted to buy or sell multiple positions or trades. If you were denied to trade because your investment exceeded the maximum amount on a single position, you can spread your investment across several positions.
  • The default assets that are displayed on the trading platform are assets which have proven to be in highest demand. For a full list of the assets available for UINVESTORS MINE traders visit our Asset Index.
  • The underlying asset value often changes and as a result, the change reflects the asset’s quoted price – the bid/ask rate. The rates express the average bid/ask prices of the assets according to global financial exchanges, based upon an algorithmic data feed which is retrieved from various providers.
  • The colors reflect the relative position of the price against the previously obtained price or quote. The underlying asset price is either higher (green) or lower (red) than the previously obtained price or quote.
  • If a trader’s account holds insufficient funds, they will not be able to complete a position. Check your account wallet for the available margin of your trading account.
  • The permitted trading amount, to be spent on a single position, varies due to several parameters (asset class, available margin, account type etc.).
  • In the Asset Index, we provide you with the lists consisting of the precise trading hours and available assets, along with expiry times and descriptions.
  • Order execution expresses the way your trade is submitted. Because the market prices are in constant movement, not every submission of a trade request is approved. Therefore, to ensure that your trade request is submitted according to your terms, the order execution tool connects your trade to the markets, and control the price at which your order/trade is executed.
  • UINVESTORS MINE offers 2 order execution types traders can enter the market with:
    1. At Requested Price – allows you to determine one specific price at which your orders can be executed. By choosing this execution type, your order will either be rejected or accepted, depending on the asset’s market price. If the asset’s price changes, the system won’t be able to execute the trade. However, if the market price doesn’t change, your order will receive an approval and will be executed according to your request.
    2. At Market – permits you to execute an order, even at times when the price change doesn’t allow it. This option prevents you from having trades rejected; instead, it executes your trade at the best available current market price.
  • The default execution type is set to At Requested Price.
  • If you have a question about a past trade, simply email it to Customer Support, at support@uinvestorsmine.com. The email should include a print screen as well.

CFD trading

  • A CFDs (Contract for Difference) is a leveraged derivative financial instrument. When you trade CFDs, you basically take a position on the change-in-value of the underlying asset over time. CFDs are derivatives because their value is derived from the value of another asset (such as a stock, commodity, index or currency). CFDs do not have an expiry date like binary options and they can only be closed by making a reverse trade.
  • A BUY position is the act of buying an underlying asset, such as a stock, with the expectation that it will rise in value.
  • Conversely to a BUY position, a SELL position is the act of selling an underlying asset, such as a stock, with the expectation that it will drop in value.
  • A pip (Point in Percentage) is considered the smallest price change that a given exchange rate can create. Generally speaking, it is the term used to describe the smallest incremental move of an exchange rate in the currency market. Depending on the context, one basis point equals 0.0001 (in assets such as EUR/USD, GBP/USD, USD/CHF, and 0.1 in assets such as USD/JPY.)
  • Spread is the difference between the bid price and the ask price of an underlying financial asset. In other words, it is considered as the difference between the price at which you can sell the trading asset and the price at which you can buy the trading asset.
  • Leverage is considered as the use of ‘borrowed money’ to magnify any profit (financial leverage.) In other words, it is the ability to hold an investment position of greater value than that of your total equity (collateral). When leveraging your investment, you only need to deposit a small fraction of the actual value of the position you are holding.
  • For all CFDs (forex, stocks, commodities and indices), the initial margin is the minimum available amount that’s required in order to open a trading position. It is calculated by multiplying initial position value by initial margin instrument %.
  • The minimum amount that an investor must have available in their account in order to keep it open, or maintain a specific trading position. It is calculated by multiplying the initial position value by asset maintenance margin %. In other words, the maintenance margin requirement is considered as the minimum amount to be collateralized in order to keep a position open.
  • A trader receives a margin call from his broker if one or more of the securities he had bought decreased in value past a certain point. The most common causes of a margin call are the use of excessive leverage with inadequate capital while holding on to losing trades for too long instead of closing them. When this occurs, you no longer have the funds in your account to hold the position/s and need to either close them or add funds to your account.
  • A stop-loss order is an order that closes out your trading position with the intent of cutting down your losses when the market moves in the opposite direction of your trade. Placing stop-loss orders solely depends on your trading strategy. For instance, if the market suddenly breaks the trend that you are trading and moves far enough in the opposite direction, your account will be protected from unwanted losses.
  • A take-profit order is an order that specifies the exact rate or number of pips from the current price point that is required to close out your current position for a profit. Take-profit orders are used to lock in profits in the event that the rate moves in the same direction of your opened trade.
  • An entry order acts like a conditional order to buy or sell at predetermined a price (other than the current price).
  • A bid price represents the maximum price that a buyer or a group of buyers are willing to pay for an underlying financial asset. In other words, it is considered as a price quotation that indicates the best price at which an underlying financial asset can be sold.
  • An ask price represents the minimum price that a seller or a group of sellers are willing to receive for an underlying financial asset. In other words, it is considered as a price quotation that indicates the best price at which an underlying financial asset can be bought.
  • CFD trading with UINVESTORS MINE doesn’t require any previous financial experience or background. All you need is a computer or a mobile device and an internet connection.
  • The maximum leverage that is offered for CFDs trading at UINVESTORS MINE is 1:200 and it’s available on selected assets and for selected account types.
  • A strike price, also called the “exercise price”, is the rate at which the underlying asset is exchanged, the moment a CFD position is executed.
  • The returns on successful investments vary and are based on the movement of the market, margin amount, leverage ratio, selected asset, investment amount and the position’s duration.

FX trading

  • FX, more commonly known as Forex or Foreign exchange, is the biggest and most traded market in the world, where global currencies are bought and sold with an average turnover of more than $5 trillion per day. Forex is traded 24 hours a day, 5 days a week and unlike other financial markets, there is no centralized marketplace for it. As a result, the Forex market attracts many traders, beginners and experienced alike.
  • FX trading with the UINVESTORS MINE platform is very simple and involves buying one currency pair and simultaneously selling another. After you log in to your trading account, you are prompted with a click of a button into the trading platform, where you can select a variety of currency pairs, such as majors, minors or exotic. Once chosen, all that’s left to do is enter the amount you wish to BUY or SELL, set the stop loss and take profit parameters (optional) and click the Invest button. The same principle also applies to CFDs.
  • The base currency (also called the transaction currency) is the currency against which the exchange rate is quoted. As a rule, it will always be the first currency of any pair. For instance, in GBP/USD, the base currency is GBP.
  • The quote currency (also called the secondary currency) is the second currency quoted in a currency pair. For instance, in GBP/USD, the quote currency is USD.
  • The answer is no. There is absolutely no need for any previous experience in order to start trading Forex with UINVESTORS MINE.
  • The maximum leverage that we offer currently stands at X200.
  • A strike price reflects the entry level market price for an underlying asset when a position is executed.
  • The difference between traditional trading and forex trading is primarily regarded to their acquisition, or better yet, lack of acquisition. Traditional trading (such as stocks trading) has to go through stock exchanges, whereas forex trading does not involve any acquisition, just pure trading.

Technical

  • The most common reason for login errors happens when the password is copy-pasted (since there may be spaces before or after the password.) Make sure you type it correctly. An additional reason for login error is when your browser is storing old passwords through cookies. Please clear the cookies through the browser settings and if the problem persists, try entering with a different browser. For further assistance, please contact Customer Support.
  • No. All that is required to trade with UINVESTORS MINE is to register online and fund your account.
  • You may need to check if you are using https:// – if so, please change it to http://.